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General Manager, Quick Service Resturant

  • Location: Port Harcourt, Rivers, Nigeria
  • Ref #: CYG211
  • Date Posted: 5-Nov-2018


Our client is an indigenous owned hospitality & entertainment conglomerate with business interest in hotels, restaurants, property development, food production, etc. In line with the company's decision to attract and retain the best in-class talent and skills to drive the business forward, they seek a General Manager, Quality Service Restaurant (QSR)
who will be responsible for planning and directing all restaurant operations with a conscious drive to increase sales, maintain high standards of food quality, service, health and safety while ensuring the optimal utilization of all resources.

Detailed Job Description:

Reporting to the Executive Director Operations, the GM, QSR will:

  • Ensure the financial viability of the business as well as sustainability of the business in a competitive environment
  • Develop and implement the strategic plan for the QSR business in the most cost effective and time efficient manner
  • Lead, inspire/motivate and manage the QSR employees to deliver the business units strategic objectives.


1)     Strategic Deliverables -

  • Oversee the development and implementation of a strategic plan for the QSR business division
  • Provide strategic guidance and oversight for the development and implementation of tactical and operational plans for all QSR outlets
  • Oversee the development and implementation of a Standard Operating Procedures (SOP) manual to guide all activities in all outlets
  • Ensure the establishment and implementation of standard QSR supply chain policies and procedures in line with leading practices
  • Oversee the development and continuous update of a customer relationship management tool to prompt effective response to current and prospective customer needs
Operational Deliverables -
  • Continuously review of the departmental activities and make recommendations for improvement to the EDO
  • Motivate, guide and ensure knowledge transfer and capacity-building of all QSR Staff
  • Manage the career and developmental needs of all QSR staff
  • Ensure all QSR staff timely obtain their training and certification requirements (e.g. food safety, medicals, quality control, customer service, etc.)
  • Collaborate with Human Resources Department to oversee the recruitment and management of contract and temporary staff
  • Assign detailed responsibilities to direct reports and supervise them to ensure timely and high quality results
  • Oversee and coordinate the day-to-day activities of the business unit and provide overall leadership and guidance to all Operations Managers, Team Leads and other service staff
  • Manage the human and material resources of the department to optimize performance and output
  • Work with Finance/Accounts unit to ensure required measures are put in place to facilitate prompt payment to vendors for supply of materials
  • Develop, implement and maintain necessary controls
  • Review and authorize key expenditures/transactions for the division in line with approved financial authority limits
  • Oversee the preparation of the QSR business units annual budget and monitor its implementation
  • Ensure the timely and cost effective procurement and distribution of materials and equipment/tools between the central warehouse and all outlets
  • Conduct regular site visits and spot checks to all outlets to monitor and ensure full compliance with defined food safety, cleanliness and hygiene policies and procedures
  • Oversee and ensure full adherence to agreed recipe, menu/meal plans
  • Act as an ambassador for the company's QSR business unit and ensure full engagement with all internal and external stakeholders


  • A seasoned professional with 10-15 years experience in Food & Beverage management
  • Good track record of managing inventory/cost control, planning/forecasting
  • Strong business acumen, judgment and decision-making skills etc.
  • Operational Losses
  • Growth in Customer Base
  • HSE Compliance
  • Fulfillment of SLAs
  • Business Unit Profitability
  • Overall Sales and Revenues
  • Customer Satisfaction Levels
  • Overall Profitability
  • Relevant professional qualification and certification
  • Possess good leadership, relationship management communication skills

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